SHIPPING POLICY

At TEKKAO, we pay particular attention to the processing and tracking of your order. This policy sets out the main terms applicable to the shipment and delivery of our products.

Delivery areas

TEKKAO delivers to France as well as to the other destinations offered by our store.

The destinations actually available may change. The countries and areas that can be served are those offered at checkout, based on the delivery address provided by the customer.

Order processing

Once your order and payment have been confirmed, your order is prepared for shipment.

An order confirmation is sent to the email address provided when you made your purchase.

When your order is shipped and a tracking number is available, the information required to track it will be sent to you by email.

Delivery times

The delivery time applicable to your order is indicated before you confirm it, including during the checkout process.

TEKKAO undertakes to deliver the order within the timeframe stated at the time of purchase, subject to the situations provided for by the applicable regulations.

If your order is delayed, you can contact us at contact@tekkao.com so that we can check its status.

Your rights in the event of delay or failure to deliver remain fully applicable in accordance with the regulations in force.

Delivery charges

Any applicable delivery charges are shown to the customer before the order is finally confirmed.

No additional delivery charges that were not disclosed before the order will be added after it has been confirmed.

Delivery address

The customer is responsible for checking the accuracy and completeness of the delivery address provided when placing the order.

If you notice an error in your address after placing your order, contact us as soon as possible at contact@tekkao.com.

We will do our best to correct the address before shipment. However, a change cannot be guaranteed once the order has already been prepared or handed over to the carrier.

Order tracking

When tracking is available, a tracking number or link is provided to the customer after shipment.

The information displayed by the tracking system may take some time before its first update.

For any difficulty regarding the tracking of your order, contact us at contact@tekkao.com.

Delayed or undelivered parcel

If your order is significantly delayed or the tracking information shows an issue, contact us at contact@tekkao.com, stating your order number.

TEKKAO remains your point of contact for handling the delivery issue.

We will carry out the necessary checks and take the appropriate measures in accordance with the applicable regulations.

Damaged parcel or incorrect product

If your parcel or its contents arrive damaged, or if the product received does not match your order, contact us at contact@tekkao.com.

To process your request under the best possible conditions, we may ask for your order number as well as photographs or videos showing the issue.

This procedure does not limit the rights you have under the applicable legal guarantees.

Delivery and transfer of risk

TEKKAO remains responsible for the proper performance of delivery under the conditions provided by the applicable regulations.

When delivery is carried out by a carrier offered as part of your order, the risk of loss of or damage to the product passes to the consumer when they take physical possession of the goods, or when a third party designated by them takes possession.

Contact us

For any questions regarding the shipment, delivery or tracking of your order:

TEKKAO

Email: contact@tekkao.com